FAQ

WE HOPE YOUR SHOPPING EXPERIENCE IS SATISFACTORY

ALL OUR ITEMS ARE MADE TO ORDER, WE TAKE CARE OF EVERY DETAIL IN THE PREPARATION AND SHIPMENT OF THESE ITEMS TO GENERATE AN EXCELLENT SHOPPING EXPERIENCE FOR OUR CUSTOMERS, WHICH IS WHY WE REQUIRE 20 TO 30 BUSINESS DAYS FOR FOOTWEAR AND 20 TO 30 BUSINESS DAYS FOR ACCESSORIES TO PROCESS AND SHIP EACH ORDER.
TO YOUR DESTINATION.

TO MAKE YOUR SHOPPING EXPERIENCE EVEN MORE SATISFACTORY, WE ALWAYS RECOMMEND YOU USE OUR MEASUREMENT GUIDES. WE ALSO RECOMMEND
READ THE CHARACTERISTICS OF EACH PRODUCT; IF AFTER THIS YOU PRESENT ANY
ANY QUESTIONS, CONTACT US! INFO@MILESANDLOUIE.COM

THE DETAILS AND COLORS OF OUR PRODUCTS MAY VARY SLIGHTLY FROM THOSE SHOWN, DUE TO THE RESULT OF THE NATURE OF THE MANUFACTURING PROCESS.

ALL OUR POLICIES APPLY TO ONLINE AND PHYSICAL STORES. IN CASE OF ANY EXCEPTION, THE CUSTOMER WILL BE NOTIFIED BEFORE MAKING THEIR PURCHASE.

EXCHANGES AND RETURNS

  • OUR WARRANTY ONLY COVERS 30 DAYS AFTER THE PRODUCT IS DELIVERY, WHETHER FOR EXCHANGE OF SIZE, PRODUCT OR ONLINE CREDIT. WE DO NOT ISSUE REFUNDS .
  • ANY PART FOR EXCHANGE OR RETURN, WHETHER DUE TO FACTORY OR CUSTOMER ERROR, MUST BE IN GOOD CONDITION AND IN ITS ORIGINAL PACKAGING.
  • WE ARE SORRY BUT WE CANNOT ACCEPT EXCHANGES ON CUSTOM PIECES UNLESS THEY ARE FOUND TO BE DEFECTIVE OR INCORRECT. PLEASE BE SERIOUS IN BUYING AND BE AS SPECIFIC AS POSSIBLE WHEN PURCHASING A CUSTOM PIECE.
  • ALL EXCHANGES AND RETURNS MUST BE PROCESSED VIA THE EMAIL INFO@MILESANDLOUIE.COM FOR EVALUATION AND MONITORING.
  • RETURN AND SHIPPING COSTS FOR MERCHANDISE DUE TO FACTORY ERROR, WHETHER SIZE, COLOR, MODEL, OR MANUFACTURING DEFECT, WILL BE THE ACCOUNT OF MILES & LOUIE. RETURN AND SHIPPING COSTS FOR MERCHANDISE DUE TO CUSTOMER ERROR WILL BE THE ACCOUNT OF YOU.
  • SALES AND PROMOTIONS ARE CONSIDERED FINAL SALE, THEREFORE EXCHANGES OR RETURNS ARE NOT ALLOWED.
  • ONCE THE 30-DAY WARRANTY HAS EXPIRED, NO EXCHANGES OR RETURNS CAN BE MADE.

PAY

OUR PAYMENT METHODS ARE BY DEBIT OR CREDIT CARD AND PAYPAL IN
OUR WEBSITE. IF YOU WOULD LIKE TO CONSULT OTHER ALTERNATIVES AND PAYMENT METHODS, PLEASE CONTACT US.
NO MERCHANDISE WILL BE PROCESSED AND SHIPPED UNTIL PAYMENT HAS BEEN CLEARED
FILLED

SHIPPING

REGULAR SHIPMENTS WITHIN THE MEXICAN REPUBLIC TAKE AROUND 2 TO 5 DAYS
BUSINESS DAYS DEPENDING ON THE AREA IN WHICH THE DELIVERY IS MADE. ONCE YOUR ORDER IS READY, WE WILL PROVIDE YOU WITH A TRACKING GUIDE VIA EMAIL, WITH THIS YOU CAN TRACK YOUR PACKAGE.

AFTER MILES & LOUIE SHIPS YOUR PACKAGE, THE DELIVERY OF THE PACKAGE BECOMES THE RESPONSIBILITY OF THE COURIER, THEREFORE, IF YOU HAVE ANY QUESTIONS DURING THIS DELIVERY PERIOD, THE CONTACT SHOULD BE DIRECT WITH THE CORRESPONDING COURIER.

CUSTOMS AND IMPORT TAXES

BUYERS ARE RESPONSIBLE FOR ANY ADDITIONAL COSTS INVOLVED IN DELIVERY OUTSIDE THE MEXICAN REPUBLIC. WE ARE NOT RESPONSIBLE FOR DELAYS CAUSED BY INSPECTIONS OR REVIEW BY CUSTOMS AUTHORITIES.

QUESTIONS OR COMMENTS?

YOU CAN EMAIL US AT INFO@MILESANDLOUIE.COM
- RESPONSE TIME IS WITHIN 24 OR 48 HOURS.